Guest Services

Pre Arrival

We are a well established and trusted holiday rental agency offering the best experience for all our guests. To do this, we have:

  • The largest selection of properties avaliable in Palm Beach and Whale Beach enablling us to sucessfully match properties to your select criteria
  • Secure credit card payment
  • Trust Accounts for secure funds management
  • Tailored service for your travel needs

To make sure you have the best possible time with us, please don't hesitate to get in touch and let us know if there is anything we can do to make your stay more special. Prior to your arriaval, you have the ability to contact us to discuss anything that may assist you while you are here. Some options include:

  • Early Arrival or Late Checkout (where possible)
  • Breakfast or Meal Hampers delivered to your house - arranged through our Palm Beach partners
  • Wine/Champagne delivery can be pre organised for special occasions
  • Transport options provided
  • In-house catering options provided
  • Private massage can be arranged
  • Makeup and Beauty (perfect for those attending weddings) can be arranged
  • Babysitting services can be arranged
  • Custom Order - Just ask us

*Please note that we need at least 3 days prior to arrival to have best opportunity to deliver your requests.

During Your Stay

For all guests we offer an on going customer service, even after you've arrived. Should you need assistance during your stay, please don't hesitate to contact us.

For our guests we offer:

  • 24/7 Emergency Phone service
  • 9-5 in house guest requests
  • Early/Late check in/out where possible
  • Hotel quality Linen and Towels provided for all (bring beach towels)
  • Firewood (for properties with fireplace)
  • Advice and assistance on all local attractions and services
  • Free Wifi

We believe in providing you the best customer service around and are here to help accommodate all your needs.