Terms and Conditions

AND NSW FAIR TRADING INDUSTRY STANDARDS

GENERAL INFORMATION

Bookings: A booking will not be confirmed until we have received a deposit and a copy of the signed agreement. All transactions will be done in Australian dollars.
Guest numbers: See property information for maximum guest numbers, a full guest list must be provided and not to exceed the maximum number of guests allowed.
Rates: See property information or contact Palm Beach Holiday Rentals on 02 9974 5999 or hmanager@ljhpb.com.au.
Cleaning: Property exit cleaning charges apply.
Party Policy: Zero Tolerance. Violations result in forfeiture of bond.

Welcome:

We welcome you to this beautiful property where guests can relax and unwind in comfort and luxury.

Palm Beach Holiday Rentals strives to ensure that each and every guest enjoys an experience beyond their expectations; if you have any special requests please don’t hesitate in contacting us.

We ask that you please read and abide by the Terms and Conditions (especially our strictly enforced ‘no party policy’). We ask guests to show the upmost care and responsibility as it is expected that the property and furnishings be returned in the exact same condition at the end of a stay as at the beginning.

When booking please understand it is a requirement that any damage and/or accidents, unintentional or otherwise, are a responsibility of the guest and that the guest will meet these costs, small or large. Given its definition we do accept that accidents may occur, but any accident is the responsibility of the guest. Of course, Palm Beach Holiday Rentals will always go above and beyond to repair/replace by the most cost-effective means in order to restore the property to the same condition as it was before the guest took occupancy.

It is important that guests choose a property to suit their expectations whilst knowing ours. It is our expectation that our properties are solely used for quiet holiday purposes and that guests understand their responsibilities before booking. Of course, if there are any questions, please ask and we will be more than happy to explain to ensure you experience your perfect getaway.

We thank you and look forward to welcoming you soon.

 

 

Code of Conduct:

Palm Beach Holiday Rentals follows best practice policies to ensure the properties we represent for short term accommodation are safe, secure and protected – and not damaged.

As these properties are not in commercial areas Government regulators and Councils also have strict rules and requirements for holiday letting and will prosecute those who book properties for holiday/short term and do not abide by the short-term holiday letting regulations for reasons such as: noise, disturbance, parties and overcrowding etc...

Palm Beach Holiday Rentals represent the luxury end of the short-term holiday letting market and we have fair yet strict guidelines also. We require an undertaking from guests and clients who book for short term ‘accommodation only’ not to have parties, events or gatherings and give an assurance that the property rented is for the use of registered guests and for the use of those people. A day/evening visit/luncheon/dinner by a few friends is fine if confirmed with the Palm Beach Holiday Rentals team in advance.

 

PALM BEACH HOLIDAY RENTALS TERMS AND CONDITONs

1. Reservations/Bookings:

Your booking will be confirmed on receipt of full cleared payment, and your acceptance of the Terms and Conditions. The person who made the booking must be the same person when changing or cancelling the booking and coordinating payment – we accept EFT, cheque and some credit cards. All payments must be in Australian dollars. EFT/Cheque/Visa/Mastercard payments will incur a 2% service fee. Amendment fees will apply to changes in bookings. A one-off booking fee applies to all bookings and charged at the time the booking is made.  

2. Rent Payment and Bonds:

The rent monies and security bond will be deposited into a legislated Trust Account with the ANZ Bank and will be held until payable to the property owner. Moneys held in the Trust Account do not accrue interest.

At the conclusion of the rental, or at other times as provided in these Terms and Conditions, these monies will be paid to the owner of the property, less commissions payable to Palm Beach Holiday Rentals and agents where applicable. Any bond claim will also be subject to a $50 per hour administration charge. Please note, security bonds cannot be refunded to a credit card.

The security bond can take up to 12 working days to be refunded. In the event that repairs are to be made, the security bond will be kept until such time as repairs can be assessed and completed, and then the bond money will applied to pay for the repairs (or reimburse the owner if they have paid), and the balance refunded to the guest. The guest may be required to make further payment if there is loss or damage exceeding this amount.

3. Cancellation by you:

Should you cancel your booking (for any reason) more than three (3) months prior to the commencement date of the booking, then you will be entitled to a refund of the deposit paid less a cancellation fee of $300.   

Should you cancel your booking (for any reason) within three (3) months of the commencement date of the booking, then you will be entitled to a refund of any monies paid, less a cancellation fee of $300, less the shortfall (if any) between the rent that would have been received from the booking and the rent actually received when the accommodation is re-let, over the stay (term) of the booking.

4. Cancellation by us:

We may cancel your booking if the ownership of a property changes and the new owner does not desire to continue with our appointment as letting agents or does not desire to make the property available for short term accommodation either entirely or during certain periods. If we cancel your booking your booking for this reason, we will offer alternative accommodation of a similar standard, quality or grade for the stay (term) booked. If you decide that this alternative accommodation is not suitable, you may cancel the booking and receive a full refund with no cancellation fee deducted.

We may also cancel your booking if we cannot make the property available by reason of the happening of an event outside of our control which makes the property unfit for occupation, such as storm damage, flood damage or fire damage, or unable to be occupied as a result of a NSW Government Health Order or restriction or short term accommodation restrictions which restrict the use of the property for holiday lettings. If we cancel your booking for this reason, we will either offer alternative accommodation of a similar standard, quality or grade for the stay (term) booked, or a deferral of the booking for that property to a new date for the same stay (term), subject to your date suitability, within 13 months from the commencing date of the booking, without a booking amendment fee. If you decide that neither of these alternatives are suitable, you may cancel the booking and receive a refund less a cancellation fee of $300 which is deducted.

If an event happens during your stay which is outside of our control which makes the property unfit for occupation, such as storm damage, flood damage or fire damage, or a NSW Government Health Order or restriction is imposed during your stay which means that we ask you to vacate the property, then we will refund you the rent the remainder of your stay, pro rata.

When we refund monies for a cancellation, we do not refund EFT/ or Visa/Mastercard service charges.

5. House Manager:

The person signing this booking form will be designated as the house manager and will be nominated as the primary contact. The house manager must be at least 18 years of age, warrants that he/she is authorised to agree to the Terms and Conditions on behalf of all occupants and takes full responsibility to ensure that all occupants (and any guests or invitees of such occupants) understand and agree to the Terms and Conditions. A mobile phone number must be provided and be contactable when occupying the property 24/7 for security purposes.

6. Property Usage:

The property is to be used for short term residential accommodation (holiday letting) only. The property may not be used for any commercial purpose, such as a wedding, party, gathering or any function. The property is not let as a residential tenancy.

 

7. Check-In, Check-Out & Keys:

Check-in is from 2pm onwards and check-out is 10am. Keys are to be collected from the LJ Hooker offices at 1073 Barrenjoey Road Palm Beach on the day of arrival and returned to the same location following departure. If the office is unattended on the day of your departure, keys are to be left in the red key mailbox to the right of the office door.

Please contact the caretaker the day before your arrival to confirm your arrival time. If you wish an early arrival, it is best to contact the Concierge a day before your booking. Early arrivals cannot be granted outside of this. It is the same policy for late check-outs. The Concierge will happily grant a late check-out unless we have an arrival on your departure day and the property needs to be cleaned. An early check in and late check is not available during the peak summer season.

8. Internet:

The property may have a broadband internet connection. Please refer to house compendium for WIFI username and password.

The operation of any internet connection during this reservation is not guaranteed and may be disrupted or not be available. The cost of using the internet connection is not included in the rent.

9. Parking:

Refer to property information or ask Palm Beach Holiday Rentals for parking availability.

10. Housekeeping & Maintenance:

There is a cleaning charge for the property. This includes all general cleaning, although extra charges may apply. The occupants are required to leave the property in the same clean, neat and tidy condition, as it was when they arrived. This includes, without limitation, washing up, fridge cleaned out, BBQ cleaned and rubbish to be placed in appropriate bins provided and placing the bins on the street for collection on vacating the property.  If additional cleaning is required, the cost will be charged against your security bond.

Extra cleaning and linen services can be arranged for an additional charge.

11. Garbage Removal:

Please put all the garbage bins on the kerb side before departing the property. If additional rubbish is left behind, the Guest Concierge will organise for our Rubbish contractor  to collect and dispose, at the guest’s expense, at the cost of $50 per bag.

12. Smoking & Pets 

All properties have a strict no smoking policy. Certain houses will accept pets. In addition to our T&C's, Pet terms & conditions must be signed prior to check in.    

13. Loss, Damage or Injury:

Palm Beach Holiday Rentals, the property owner, and their respective employees and agents, take no responsibility whatsoever for loss or damage of any property, or personal injury or death, of any occupant, guest or invitee of any such occupant and they each exclude all liability to the maximum extent permitted by law. You acknowledge the environment in which the property is located and must take extreme care including, without limitation, observing safety signage, fire and safety directions and procedures and exercise caution whilst inside and when venturing outside the property.

You must report breakages immediately (or as soon as practical) and are responsible for loss or damage of property belonging to you, or your guests, and for the damage or loss of property belonging in the property during the stay.

The security bond will be kept for 12 working days after vacating the property for this purpose. We recommend health insurance as security for the event of accident or sickness or travel insurance for cancellation caused by unforeseen circumstances. Please be aware of any surrounding natural bush land and there may be dangerous snakes, spiders and other animals and bugs including ticks from time to time at some properties. If you are sensitive to insects, please insure you use an insect repellent and wear covered shoes if you are bush walking.

 

14. Noise, Parties & Behaviour:

The house is for registered guests only (as indicated above). Parties are not permitted under any circumstances. There is to be no disturbing noise between 10pm to 8am, with no excessive noise at any other time. A $100 deduction will be charged with each Concierge callout. A private security company may be required to assist which will involve two security personal for a minimum of 4 hours each at the cost of the guest. If your behaviour or that of your guests causes damage, danger or annoyance we reserve the right to ask you to vacate the property immediately. Please note functions of any kind are not permitted and the invitation of additional guests beyond the homes capacity will enact our Party/Event Disturbance Policy. If you breach this term, your entire security bond will be used to pay for repair of damage, cleaning and Concierge and security call outs.

Please note: Our policy here must be extremely strict due to our responsibilities to our owners and their homes. If guests damage/break chattels or invite additional guests, then we have little recourse as we must protect our owners and their homes. We are not unreasonable by any means; therefore, if you think your ideal weekend would meet expectations, not damage the house, or cause any neighbourly grievances you are welcome to book our properties.

 

15.  Party/Event Disturbance Policy:

In the event an unsolicited party/event takes place at a Palm Beach Holiday Rentals managed property, then the following procedure will apply:

·      Our Concierge will phone first and, if the issue is not resolved, attend immediately (at your cost) and attempt to resolve the concern.

·       If a resolution is not forthcoming, they will request immediate eviction as per these Terms and Conditions.

·       If this is met with resistance the Concierge is instructed to call Private Security (at your cost for a minimum of 4hrs for 2x Security Personal). Our Private Security team will secure the premises, safeguard from damage and remain indefinitely or until the property is secure (this is at the Security/Concierge’s discretion).

·       The Police will also be called and if Councils are alerted further fines to you may arise.  

By agreeing to these Terms and Conditions you agree to this procedure and all costs being as set out in this term.

As explained above, this costly, zero tolerance approach is necessary to protect our homes.

We are not unreasonable and encourage guests to talk to us if they are concerned. We know that 99.9% of our guests are respectful and responsible people who simply wish to unwind in comfort and enjoy their holiday – this is what we strive to provide. Please, if in doubt, talk to us as these measures are not designed to prevent our guests from the normal, relaxing use of a holiday home – only to prevent those who believe having a party is acceptable.

16. Concierge:

Our Concierge will be of assistance for check-ins and is happy to offer advice at this time and by phone when required. However, we kindly ask you to respect her/his time during the weekends and evenings unless it is an emergency. Other than as provided for in the booking, the property is not serviced. If additional services are requested of the Concierge, please contact Palm Beach Holiday Rentals. The Concierge may assist in additional services as shown on our website at an extra charge.  

17. House rules:

The property contains house rules (Please see the house compendium). Please read and observe these rules as these are deemed to be incorporated in these Terms and Conditions.

18. Please Note:

A breach or indicated breach of the Terms and Conditions will permit Palm Beach Holiday Rentals to cancel or amend a booking, refuse access or occupation, or immediately terminate a tenancy. Refunds will not be paid for tenancies terminated for these reasons. Penalties may apply in the event of parties/events. All details must be filled out correctly and payment processed before the confirmation of booking.

It is paramount you make your property selection carefully.

As the property is a house and not a hotel with staff where rooms can be swapped, we cannot offer alternative accommodation or a refund if the property is not to your individual taste. We encourage guests to ask any questions you wish.

Minor interior and exterior decorations change from time to time in order to maintain the property. Images on the website are not always an exact representation of the property as changes can and will occur to keep a property fresh. Some of our properties are working properties and as such there may be workpeople on the grounds from time to time.

We do not refund for problems such as, but not limited to, plumbing, electrical, television, WIFI not working, light globes out, any appliances or pool/spa (where applicable) not working, blackouts etc. Please report any maintenance issues at your earliest convenience. We will endeavour to fix all maintenance issues as soon as practically possible, but as these are entire properties occasionally a few maintenance issues may arise which may take time to fix; fortunately, most are easily fixed.

 

19. Personal Belongings left behind:

Should a guest request any personal property left behind to be forwarded after departure, then the property will be posted, and the receiver is to pay the applicable postage. An administrative fee of $50.00 will be deducted from the bond amount for our Agents time in arranging, collecting and posting the item back to you. If we do not receive a request within 7 days after departure, then the personal property will be considered to be abandoned and we will be free to dispose of it as we wish.

 

20. Your Booking Confirms:

That you and each occupant have read agreed and accepted these Terms and Conditions and you authorise Palm Beach Holiday Rentals, or representative, to debit the full amount of your accommodation from your credit card or alternatively you may provide EFT.

You also acknowledge that this contract terminates upon the final vacation of the property, that any rental monies collected will be held in a Trust Account until the end of the stay (or earlier, if provided in these Terms and Conditions), at which time the monies will be paid to the owner of the property (less our commissions and fees).

Thank you for booking with Palm Beach Holiday Rentals.

21. Covid-19:

As managing agents, our ability to honour management and leasing agreements are subject to NSW Government Health Orders and restrictions to deal with Covid-19. Should there be a NSW Government lockdown order or restriction (this applies to NSW only) which prevents the use of the property the commencement date of your booking, then we can change dates for the booking. The new dates are to be for the same property and same length of stay and are to be within 13 months of original dates for the booking. If you do not accept the new dates and request a refund, an administration charge of $300 will apply.

If you accept the new dates for the booking, no amendment fee will apply.

 

22. Health and safety:

You agree that you will not put the safety or health of any person in the property in danger or at risk by staying or continuing to stay in the property whilst exhibiting symptoms of any infectious disease (including COVID-19).

If you suffer from any illness, disease or other condition which may make it unsafe for you or others to stay or continue to stay in the property, you should tell us before or on arrival, or when symptoms appear. If you have not already done so, you must consult with a medical practitioner, and act on their advice.

If we suspect (on reasonable grounds) that you, are you are suffering any illness, disease or other condition which may make it unsafe for you or others to continue to stay in the property, we may require you to consult with a medical practitioner and act on their advice. If necessary, we may require you self-isolate at your cost.

In no circumstances should you stay in the property if you or any person you have been in contact with within the past 30 days have symptoms of COVID-19 or any similar virus.

We do not use, and you must not use, the property for quarantine for infectious diseases (including COVID-19).

 

INDUSTRY STANDARDS - NSW FAIR TRADING

In keeping with Industry Standards and Compliance - please find below the link to The Code of Conduct for the Short Term Rental Accomodation Industry for your reference. 

 

https://www.fairtrading.nsw.gov.au/__data/assets/pdf_file/0012/925788/Code-of-Conduct-for-the-Short-term-Rental-Accommodation-Industry.pdf

 

For further information visit: 

https://www.fairtrading.nsw.gov.au/about-fair-trading/legislation-and-publications/changes-to-legislation/changes-to-short-term-rental-accommodation